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LADWP Offers $10 to Go Paperless

LOS ANGELES — For a limited time, the Los Angeles Department of Water and Power (LADWP) is offering a $10 bill credit for new paperless billing customers. Customers who currently receive printed LADWP bills, and who sign up for paperless billing through ladwp.com, will receive a $10 credit on their next …

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Water Conservation Tips while in a Drought

As California continues to weather through the drought, the Los Angeles Department of Water and Power’s Water Conservation Response Unit (WCRU) is stepping up public education and enforcement of the water conservation ordinance with three additional staff members and specially marked vehicles. The additional staff has already begun patrolling the …

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Alert! Imposters Are Scamming LADWP Customers By Phone

Persistent phone scammers are deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off. Don’t fall victim to phone scammers posing as LADWP “collection” personnel. LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to …

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Update on LADWP’s New Customer Billing and Information System

On September 2, 2013, the LADWP completed the replacement of its 39-year old Customer Information System (CIS) after over three years of planning and development. This CIS platform touches nearly every aspect of utility operations, including customer service, meter reading and billing. It is the heart of our customer service …

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